Product Management: I ensure that the products listed on our website are accurate, up-to-date, and meet customer expectations. This includes managing product listings, descriptions, pricing, and inventory levels.
Order Fulfillment: I oversee the process of receiving, processing, and shipping orders. This includes managing shipping carriers, tracking orders, and resolving any issues related to order fulfillment.
Customer Service: Providing excellent customer service is crucial in e-commerce. I handle customer inquiries, respond to complaints, and resolve issues promptly and professionally.
Marketing and Promotion: I develop and execute marketing strategies to drive traffic to our website, increase sales, and build brand awareness. This includes social media marketing, email marketing, and paid advertising.
Analytics and Reporting: I analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement. This helps us to optimize our website, marketing strategies, and customer experience.
